The most prominent Business Process Model Abstraction (BPMA) use case is the construction of the process “quick view� for rapidly comprehending a complex process. Some researchers propose process abstraction methods to aggregate the activities on the basis of their semantic similarity. One important clustering technique ...

Firms host online communities for commercial purposes, for example in order to integrate customers into ideation for new product development. The success of these firm-hosted online communities depends entirely on the cooperation of a high number of customers that constantly produce valuable knowledge for firms. However, ...

The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study statistically analyzes the effect of organization size and sector, as specific ...

Service-level agreement (SLA) violations may lead to losses and user dissatisfaction. Despite the fact that a service guarantee can increase the satisfaction level of users, indemnities may not be commensurate with the importance of a service to a user. While predefined penalties may be insufficient to compensate for the ...

Econometrics is currently one of the most popular approaches to economic analysis. To better support advances in these areas as much as possible, it is necessary to apply econometric problems to econometric intelligent systems. The article describes an econometric OLAP framework that supports the design of a multidimensional ...