How Do Market Standards Inhibit the Enactment of Digital Capabilities?
Abstract
Digital capabilities can improve organizations' performance by supporting complex decision-making processes. However, when market standards constrain their enactment, the potential benefits promised by digital capabilities do not realize. The paper explores this tension by means of the critical case of a European airline, which had difficulty to enact a novel pricing approach and finds that market standards are entrenched in the airline's pricing and distribution ecosystem. This causes the organization to focus on local improvements and IT-based workarounds instead of enacting a dramatically new and potentially improved digital pricing capability.
- Citation
- BibTeX
Füstenau, D., Cleophas, C. & Kliewer, N.,
(2020).
How Do Market Standards Inhibit the Enactment of Digital Capabilities?.
Business & Information Systems Engineering: Vol. 62, No. 4.
Springer.
(S. 279-287).
DOI: 10.1007/s12599-019-00588-1
@article{mci/Füstenau2020,
author = {Füstenau, Daniel AND Cleophas, Catherine AND Kliewer, Natalia},
title = {How Do Market Standards Inhibit the Enactment of Digital Capabilities?},
journal = {Business & Information Systems Engineering},
volume = {62},
number = {4},
year = {2020},
,
pages = { 279-287 } ,
doi = { 10.1007/s12599-019-00588-1 }
}
author = {Füstenau, Daniel AND Cleophas, Catherine AND Kliewer, Natalia},
title = {How Do Market Standards Inhibit the Enactment of Digital Capabilities?},
journal = {Business & Information Systems Engineering},
volume = {62},
number = {4},
year = {2020},
,
pages = { 279-287 } ,
doi = { 10.1007/s12599-019-00588-1 }
}
Sollte hier kein Volltext (PDF) verlinkt sein, dann kann es sein, dass dieser aus verschiedenen Gruenden (z.B. Lizenzen oder Copyright) nur in einer anderen Digital Library verfuegbar ist. Versuchen Sie in diesem Fall einen Zugriff ueber die verlinkte DOI: 10.1007/s12599-019-00588-1
Haben Sie fehlerhafte Angaben entdeckt? Sagen Sie uns Bescheid: Send Feedback
More Info
ISSN: 1867-0202
xmlui.MetaDataDisplay.field.date: 2020
Content Type: Text/Journal Article