Contextual design of an novel elderly-centered system for video-based communication

Abstract

Since the Covid-19 pandemic, computer-mediated communication (CMC) became more crucial than before for staying in touch and maintaining social contact with family members and friends. However, older adults might have a knowledge gap or age-related barriers using CMC technologies like messenger services or video-based platforms on a mobile device. Consequently, and especially now, they often feel lonely since no physical meetings are possible, which in turn is negatively impacting their mental health. Therefore, a new CMC video call system for older adults that addresses these age-related issues is designed. This article presents the designing process, which was based on a contextual design approach.