UNeedS: Development of Scales to Measure the Satisfaction and Frustration of 13 Fundamental Needs
Author:
Abstract
Good user experience can be described as the result of satisfying fundamental human needs through interaction with technology. Therefore, HCI researchers and practitioners strive to promote need satisfaction and avoid need frustration through their technology and interaction designs. However, HCI lacks appropriate measurement instruments to examine and evaluate experiences with technology in terms of their satisfaction (or frustration) of needs. Instead, researchers and practitioners frequently use measurement instruments developed in (consumer) psychology that are not tailored to the needs of HCI. Here we report on the development of the User Needs Scales (UNeedS), a set of scales designed to measure the satisfaction and frustration of 13 fundamental needs identified for HCI, and report on our first experiences applying it. Preliminary data indicate good item qualities and internal consistencies, but further research must substantiate these claims. All scales and the full UNeedS are available in the supplemental materials.
- Citation
- BibTeX
Wolf, S., Maas, F., Künzl, P., Hohm, A. & Hurtienne, J.,
(2022).
UNeedS: Development of Scales to Measure the Satisfaction and Frustration of 13 Fundamental Needs.
In:
Mühlhäuser, M., Reuter, C., Pfleging, B., Kosch, T., Matviienko, A., Gerling, K. S., Heuten, W., Döring, T., Müller, F. & Schmitz, M.
(Hrsg.),
Mensch und Computer 2022 - Tagungsband.
New York:
ACM.
(S. 531-536).
DOI: 10.1145/3543758.3547572
@inproceedings{mci/Wolf2022,
author = {Wolf, Sara AND Maas, Franzisca AND Künzl, Pauline AND Hohm, Anna AND Hurtienne, Jörn},
title = {UNeedS: Development of Scales to Measure the Satisfaction and Frustration of 13 Fundamental Needs},
booktitle = {Mensch und Computer 2022 - Tagungsband},
year = {2022},
editor = {Mühlhäuser, Max AND Reuter, Christian AND Pfleging, Bastian AND Kosch, Thomas AND Matviienko, Andrii AND Gerling, Kathrin|Mayer, Sven AND Heuten, Wilko AND Döring, Tanja AND Müller, Florian AND Schmitz, Martin} ,
pages = { 531-536 } ,
doi = { 10.1145/3543758.3547572 },
publisher = {ACM},
address = {New York}
}
author = {Wolf, Sara AND Maas, Franzisca AND Künzl, Pauline AND Hohm, Anna AND Hurtienne, Jörn},
title = {UNeedS: Development of Scales to Measure the Satisfaction and Frustration of 13 Fundamental Needs},
booktitle = {Mensch und Computer 2022 - Tagungsband},
year = {2022},
editor = {Mühlhäuser, Max AND Reuter, Christian AND Pfleging, Bastian AND Kosch, Thomas AND Matviienko, Andrii AND Gerling, Kathrin|Mayer, Sven AND Heuten, Wilko AND Döring, Tanja AND Müller, Florian AND Schmitz, Martin} ,
pages = { 531-536 } ,
doi = { 10.1145/3543758.3547572 },
publisher = {ACM},
address = {New York}
}
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xmlui.MetaDataDisplay.field.date: 2022
Language:
(en)

Content Type: Text/Conference Paper
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- Tagungsband MuC 2022 [90]